5 Tips for Marketing Your Brand During a Pandemic

I’m going to tell you a small annoyance I have: a lot of the women I follow who own businesses have tried to use the current social climate as an opportunity to sell more. To pivot their businesses, or increase their revenue. Here’s the thing: we’re all scared. We’re all nervous about what comes next because we simply don’t know.

One thing I always tell my clients is: you should never take advantage of certain situations to make sales. You can use a tragedy or a societal event to make sales. You can let those things guide your content. But that’s it.

To best illustrate this, here’s an example from back when I worked at an agency: after the devastating fires in California, one of our clients wanted to place targeted ads for their luxury products in the areas most effected by the fires. Their logic was that people needed a place to live, why not buy one of their products to live in?! I remember reading the emails, listening to the conversation, and thinking, “I don’t know how to make people have a heart.”

It goes without saying: we did not comply with their request. We recommended a few other options—such as gathering donations for those effected and driving them to the area, or donating a significant portion of sales percentages—and they didn’t like them. They wanted to make sales, period, on the backs of people who had lost everything they owned.

Friends, I can’t tell you how much this made me want to quit marketing. I think there are lots of misconceptions about marketing, but the one thing that is, occasionally, true is that some businesses will do anything to make money. The good thing is that many marketing agencies refuse to be as cutthroat as these businesses anymore: most agencies have high morals and a specific outlook on how to treat consumers. But battling with clients takes a lot of energy and clout.

I’ve been asked a lot lately about how businesses can best market their products right now. What is the right thing to do? What is the kind thing to do? How can you keep your business afloat and support your community and still participate in marketing so you don’t lose momentum?

Here’s a breakdown of what I’ve been telling my clients.

1. Use Common Sense.

It goes without saying, but: if it feels gross or wrong to do it, it probably is. Posting something that just doesn’t feel right… you probably already know it’s not right. Something that takes advantage of people’s fear (such as posting ads for masks or claiming products help or prevent COVID 19), or something that preys on people’s fears or insecurities… these aren’t good marketing practices even in the best of times.

In general, there are two rules here:

• Don’t post anything that can harm people. Will your marketing cause harm? Will it make people do something stupid (like rush out to buy something they do not need) out of fear or because they think what you said was true?

• Don’t make false claims. Right now, there is a lot of information out there on “this prevents COVID 19” or “this will keep you healthy.” The truth is there is no product you can buy and consume that will prevent you from getting COVID 19, so making claims otherwise is bullshit.

2. Chill Out on Heavy Sales.

Heavy sales-focused posts are going to rub most consumers wrong—and all marketers. I have been screenshotting ads that I feel are in poor taste. One I got recently was for a brand I love (I buy their products at Whole Foods all the time) and it was a special sale code using “COVID 19” or “STAY AT HOME” for a certain amount off. Big oof.

There is nothing wrong with advertising a sale right now. But make sure what you’re advertising is appropriate for the situation and you do so with care and kindness towards your community.

Here’s a good example:

• “We know many of us are at home, which is an incredible privilege. Right now, we are offering a sale on our X product; use code SUNDAY to get 10% off—and we’ll donate 10% of proceeds to [charity].”

Recognize and acknowledge that people might be struggling right now, especially financially.

3. Focus on Compassion.

Related to my last point: a lot of people are struggling now. Some mentally, some financially, some physically. People are ill. People are grieving.

Show some compassion.

If this means pivoting your content away from selling and more towards supporting your community (“what can I do for you? how can I help you? what charities should I donate to?”), then do it. If you have the ability, do it! It’s easy right now to be entirely focused on you and your business. We’re all worried, like I said. There is no point in trying to participate in the “worry Olympics” or trying to make hard times a competition. Yes, some people have it worse. We’re all struggling, though, and being kind of people is pretty much free.

Show some compassion to your customers. Send free product if you can. Cut people some slack.

4. We Don’t Need Another Work from Home Article.

Ok, I’m fully guilty of writing my own work from home article. But if I see one more huge brand posting their work from home tips, I’m going to scream.

After all, it was barely 6 months ago when a business in Eugene told me that they didn’t foresee a world where it was possible for people in my career to work 100% remotely and that asking to work from home so I could more effectively take care of my child was unrealistic. Who is laughing now, friends!? So yes, it sucks to see that very same business churning out work from home content, taking care of your children content, etc. It’s just frustrating for those of us who know that at least some of these businesses have not effectively supported the women or men in their employ who need the ability to work from home, either due to children, commute issues, or disabilities.

So, in short: we don’t need any more work from home content. We just need compassion, support, and a good laugh.

5. Think On Your Feet.

Things are changing every single day. Being able to pivot your content on a moment’s notice is going to be important. For many brands, the ability to stop their content right at the beginning of March was challenging, but it’s taught us one thing: as much as social media managers (like me!) like to have content planned and scheduled months in advance… the reality is that’s probably not an effective strategy in a world where things can change in a moment’s notice.

This also applies to replying to consumer complaints; being able to take on your followers (customers, fans, however you refer to them!) challenges and issues will be part of your strategy from here on out. Seeing a ton of the same complaint? The same issue? How can you help? Can you think of a meaningful response on the spot?

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I hope these tips help you market your brand in an uneasy time! Have additional suggestions or ideas? Let me know in the comments

How I Grew My Pinterest Engagement by 400% Without Really Trying

I’ve been looking forward to writing this blog post for a while now. Here’s why: I think Pinterest is a bit of a mystery to a lot of people, especially woman-owned businesses. They might use it personally (nearly every woman I know has a Pinterest account), but they might not be using it for their business. And if they are, they might not be using it effectively.

This blog post isn’t just for bloggers looking to increase traffic, by the way. This blog post is for:

• Business owners

• Anyone selling a product to women between the ages of 18-45

• Bloggers

Here’s the rundown of what I’m about to tell you: I increased my engagement on Pinterest by 400% without…

• paying for Tailwind (too expensive)

• spending hours on Pinterest

• more effort than checking in once a day

I noticed this increase most starkly this month, but it’s been steadily building for the past 6 months, ever since I put in renewed efforts to build a strategy. I am cheap, however, and didn’t want to pay for something like Tailwind. This is all just me, Pinterest.com, and the Pinterest app.

Let’s jump in.

(Pst, if you’d like to check out my Pinterest, you can do so here.)

Analytics

Here are my analytics on Pinterest for the month of July:

And here are my analytics on Pinterest for the month of August:

Between May and June, my impressions varied between 19,000 and 21,000 per month. (For whatever reason, I don’t have full analytics for those months on Pinterest. It may be a switch in their built-in analytics programs.)

That’s a pretty significant jump over 4 months, right? And like I said, I didn’t spend money on it and I didn’t dedicate hours of my day to it.l

So what did I do?! Let me tell you.

Methods

When it comes to me and basic methods for social media, there are no secrets. I realize a lot of people would put this information behind a paywall and it’s one of my biggest annoyances. I’ve signed up for tons of free Pinterest (or Facebook or whatever) webinars and sat through them, only for it to be 10 minutes of basic information (like “make a Pinterest account” DUH!) and 20 minutes of selling me a bigger webinar or e-course.

Sorry, not interested.

Here’s what I did over the last 4 months:

• For each blog post I posted (which admittedly wasn’t a ton), I created 3-4 additional Pinterest graphics. This was because I was testing what worked best on Pinterest. I don’t have a concrete answer on that, by the way.

• I then pinned each blog post at least the week it was posted. Usually, I did this all as one on Saturday morning. Then I would schedule the different Pinterest graphics over the next few days. All of these pins initially went to my specific board for my blog posts.

• From there, I pinned each blog post pin to my group boards.

• Throughout the week, I would check each day and pin each varied Pin as it posted to my group boards.

That’s literally it! That’s all I did! I just kept up this weekly and daily task list every single week for four months.

It does seem time consuming. But let’s break it down.

• On average for the past few months, I’ve been posting maybe 2 blog posts a week. In total, each blog post might take me 2 hours.

• It might take me an additional hour to great 8 different Pinterest graphics.

• On Saturday, it took me on average about 2 hours to write unique Pins for each blog post and Pin/schedule.

• Every day, sharing pins to my group boards took maybe 30 minutes.

In total, that’s 7 hours for writing blog posts, creating graphics, and posting on Pinterest. However, 4 of those hours I’m already doing anyway in the form of writing and scheduling blog posts. Then, in total per week, I spent 3 1/2 hours on Pinterest throughout the week. That’s definitely less time than I spend on Twitter and Instagram. (Is that embarrassing?!)

Here’s a few additional things I did throughout these 4 months as well:

• Checking daily Pinterest trends (if you press the search box to type, you can see trends for you specifically as well as trends throughout Pinterest). If I saw any trends that correlated to blog posts I had, I immediately repinned those blog posts to my group boards.

• If I had seasonal posts that I thought might be relevant, I would also repin those. In mid-August, I started to notice a steady increase in engagement on my Blogtober pins from 2018 and 2017, so I began sharing those Pins to my group boards as well.

• I created Pinterest-specific graphics for my affiliate codes, announcements, and sponsored posts. These included information that people needed without having to jump to my blog; it helped increase uses of my affiliate codes as well as my traffic. I was slightly worried that giving away the free bit wouldn’t help my traffic, but I was wrong. It helped a lot!

A Note on Group Boards

As you can see, I rely on group boards a lot on Pinterest. I am hesitant to make suggestions for group boards, as these aren’t ones I own. I don’t necessarily want to be held responsible for the rules or content should anyone disagree! However, if you would like suggestions, please don’t hesitate to send me a note and I’ll send a few links over.

As well, if you would be interested in a group board with me, let me know.

Do I expect to see results forever?

“Forever”—what a funny way to phrase that!

To I expect to see these massive increases in engagement (and subsequently, my blog traffic) forever using these methods? No. I think this was a good way for me to get started and get the ball rolling, so to speak. As I continue to tweak my methods, I expect to have to change things and, eventually, I know It will be beneficial to me to start using different methods, including paying for tools and streamlining my methods.

However, I wanted to share this method I’ve used because I see so much advice about Pinterest that literally boils down to “pay for this tool!” I don’t know about you, but I am so hesitant about paying for things that I feel I can do for free, at least for right now. In the future, that may not be the case, but it is for me right now at this moment (given being recently laid off!)

Now, it’s time for you: do you have questions about Pinterest?

Blogging & Business: I'm Going Freelance (& You Can Too)

I’ve sat down to write this blog post over and over, not knowing really what to say. Originally, I knew it was basically going to be all about what happened to me, and my job (which I loved, as most people knew), and how I am now seeking out different opportunities in order to keep doing what I love. But I realized that when it comes down to it, it’s not just about me: it’s about me, and what it’s like to work for a business as a woman or a mother or both.

Every mother I know has looked for ways to work from home, or work for themselves, in a way that is meaningful. Working full-time, or even part-time, as a mother is incredibly challenging. But I don’t think this is confined to just women who happen to be mothers: I know lots of women, from college age into their 40s wonder if working for themselves would be more beneficial. It’s something I toyed with—taking on freelance clients if they specifically reached out to me, but not actively seeking them out—for years before now.

But I don’t want to get ahead of myself. Let’s start at the big bad: what happened.

As I’ve alluded to in posts, and written about on Instagram, I got laid off mid-way through July. July 17 to be exact. It’s definitely going to be one of those dates I remember forever, you know? July 17, the day the company I worked at for 5 whole years closed forever. It was devastating. I spent most of that day sobbing off and on. We’d only been aware for a week in total that it might happen and thought we had more time; until the end of July at least! It’s the worst position to be in: to know you’re going to get laid off in the future, then have it happen about 2.5 weeks early.

Before we knew it, it was over and we were out of jobs and everything felt very up in the air. Everything is still very confusing and there’s a lot going on.

But that’s not really the point of this post. The point of this post is this: I knew it was time for something different.

Sometimes, we all know when our time with a company is coming to an end. It might not be a big thing that happens—it might not even be totally negative. It’s just a moment where you think, it’s time for me to move on or this isn’t working for me, even though I love my job. I had had lots of little moments like that before being laid off, but I loved my job, I loved my boss, I loved what I did… and going freelance scared me. Really bad.

Changing jobs scared me too. I was so used to working for one company: I understood my boss and my coworkers and all the processes I needed to be successful.

No matter what, I was in a position where I was going to be incredibly uncomfortable. I got laid off—that sucked! Now I had two options: go freelance or find another job. Both were scary. But both were my only options.

So on July 18, I put on my big girl pants and went for it. I dove in. I sent emails to all the contacts I had. I started posting blog posts and regular posts and articles on LinkedIn (and interacting on LinkedIn in ways I never had before. I even impressed myself, honestly). I made phone calls and signed up for a CRM (seriously). I let people send emails for me, connect me to other people. I got a lot of Nos in the first week. And then in the 2nd week.

I’ve thankfully managed to sign a few clients for the month of August and into September so far. But thankfully, I already had the groundwork covered (by being 25% focused on freelancing even before deciding it was going to be my 100% set up)and I had some contacts who I could thankfully turn to when I needed help.

On Instagram on Tuesday, I asked for any questions people might have about going freelance, or working for myself. I wanted to share a few of them and answer them here to give you a better idea of how I make it work (so far—I’m by no means an expert at this point!) and if you can make it work yourself.

1. What skills do you need to freelance?

This totally depends on what freelance work you are actually doing. I am a freelance content strategist and copywriter. That means, I need the following “hard” skills (that is, the skills that actually allow me to have the expertise to offer my services):

• Copywriting for digital marketing

• Copy editing

• Knowledge of all aspects of copywriting I’m offering (social media, blogs, email marketing, and website content)

• Strategy writing for all aspects of marketing I’m offering

However, in addition to these hard skills, freelancers universally need soft skills too. Soft skills are not related to the services you offer whatsoever, but rather area entirely focused on customer service and prospecting. Here’s a few examples of soft skills:

• Networking

• Customer service

• Invoicing

• Sales

Yeah, unfortunately, freelancing includes a lot of sales skills. Thankfully, by working at an agency (and before that, in sales-focused businesses), I have absorbed some basics of sales by osmosis. It’s definitely not my forte, but it is something I know I need to do. Networking is a secondary part of that that has also never been my cup of tea, but is becoming increasingly necessary as time has gone on. And again: sometimes trying something new means being uncomfortable for a while.

2. What do I need to know about getting clients?

The truth is, getting clients is hard. You will have a ton of people reach out for services if you network, advertise yourself, and make an effort—but if those people all end up paying you, I’ll eat my hat. And my socks. And my whole house. Because it’s just not something that happens.

I’ve had a lot of prospects that I was sure would be immediate Yes’s. Without going into too much detail, the first people I reached out to were clients of my work, who I already helped with their marketing writing. I thought it would be a slam dunk to sign them on for at least a few months, even with me as an “interim” solution while they found another agency. Every single phone call went like this:

Me: So the amount I would charge would be $xxx each month, and that includes writing, graphic design, and scheduling.

Them: super sharp intake of breath followed by an intense gasp

Every. Single. Time.

A younger version of myself would have immediately said, “But it’ll be less for you! Ha ha ha! I was just joking!” But I set my rates in a very specific way to ensure that I would have the money I needed to 1) live and 2) pay for all the tools I need. (More on this later.)

I guess what I’m saying is: even if you have everything set up correctly, getting clients can be really difficult. But you can’t let yourself be discouraged. That’s easier said than done, obviously.

Getting clients that work for you requires knowing what kind of clients you want to begin with, knowing how to talk to them, being firm about what your prices and what you need from them to succeed, and perseverance. You know, simple things.

3. What’s the tax situation?

First things first, we’ll found out in January.

Just kidding. The tax situation is this: I found a (freelance) accountant almost immediately and asked a ton of questions. Then I called my local Chamber of Commerce to ask if they knew the process. From there, I was able to determine how to set up my business (as myself) in a way that made sense.

I highly recommend that if you’re thinking of going freelance, and you’re reading this blog post, you call local people to help you. Don’t follow the advice of some random article you find on the internet that tells you what to do specifically. Not only will you make connections with your local government and another local business, you will be able to better understand what you need to do.

Long story short, talk to people you trust about the situation and that means professionals in your specific area. You don’t want to mess up this portion. (I know I definitely don’t; it’s been my number one concern.)

4. How do you set your rates? / How do you budget for a family?

Oof, isn’t this the biggest question? I got probably 20 different versions of this question:

• How do I set prices?

• How do I know what to charge?

• What if I charge too much?

• What if I charge too little?

The truth is, what you charge will depend on the market rate for services in your area. Unfortunately, that means having knowledge of what other freelancers charge and potentially what agencies are charging. As well, what you charge will depend on your own personal budget. Here’s what I did.

• I knew that I had to charge what would 1) cover the cost of my workflow products, 2) cover my own bills (aka pay myself a wage that is livable), and 3) allow me to save enough to cover any potential tax burden.

• I knew I had to charge competitively, but as only one person, I also could not charge as much as a full-scale agency.

• I knew I needed to charge differently for one-time services versus on-going retainer-type services.

My prices are based almost entirely on how many hours I think something will take, plus how much I think I’ll need to retain for taxes; my hourly rate is based purely on making sure that after taxes, I have enough leftover. I realize that sounds more complicated than it needs to. For the sake of transparency, as of right now, here’s what I charge for everything:

• $500 full SEO audit for up to 1,000 pages (any huge websites will cost more, obviously)

• $800 for social media strategy & workflow

• $800 per month for on-going social media content creation, scheduling, and reporting

• $500 for blog strategy, plus $250 per blog post including keyword research

• $50 consult fee to discuss needs

These prices allow me to determine how many things I need to do each month to pay myself a livable wage. Let’s say that at the very least, I need $1500 pay to pay my own bills; that needs I need at least $3000 in client services. That means I have space for:

• 6 SEO audits

• 3 social media strategies

• 3 total social media clients

• 6 Blog strategies

• or any combination of them

If there are spaces on my roster, I will post about them to LinkedIn; let’s say I’m at $2000 for the month of September in booked services. So I’d post on LinkedIn that I have space for: 1 social media strategy and 1 blog strategy, or 2 SEO audits.

I hope that makes sense.

(As a note, if I get any comments telling me that my prices are too low/too high, or I shouldn’t share my prices, just an advanced warning: I don’t care what you think!)

(If you’re interested in freelance services, you can send me an email here. I do offer some need-based discounts.)

5. How do you budget for a family?

This is the number one question I got and I totally get it. I have a family, a new house, a car payment, everything. How can I feel secure and stable as a freelancer with that? Knowing that my income is based entirely on my work ethic and hustle for the month before.

The truth is: right now, I don’t really have an answer. Right now, I don’t feel super stable in my freelance business, because it’s very new. I’m sure I will eventually as I get into a rhythm and find a way of making it work for me. The best advice I can give is to set your prices to be fair to you and your business; don’t lower prices just because someone says you should or says they can’t afford you; take jobs that you think will be beneficial to you and your family. And most importantly, work hard and do good work so you get more high quality clients.

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Well, that’s it!

Is freelance the right career for you? I think it so depends on you and your circumstances. Only you know the answer to that, but if you are, I’m here and ready to chat. Send me a DM on Instagram, I’d love to hear from you!