3 Tips for Social Media Managers

Social media management isn’t the only thing I do—and, I’ll be honest, it’s not my favorite thing to do.

Back when I first got into marketing, I dreamed of being able to take on social media campaigns, writing witty Instagram captions, optimizing hashtags… I took on other roles in the meantime, like email marketing or blog writing. When I finally got to social media management, I realized that it’s not quite the walk-in-the-park that people think it is.

I do want to start off this blog post with a bit of a disclaimer and explanation: social media management is a challenging, difficult field. It requires a lot of work behind the scenes in analytics and strategy. It goes without saying: just because you happen to have a large number of followers on Instagram personally does not mean you can successfully run social media for brands. You know the basics, for sure! But these are not the same thing and a brand that is selling a product is going to want more from you than perhaps you understand.

This isn’t to say it’s not something to strive for. But I’ve found myself getting frustrated seeing very young girls on Instagram try to pivot to being SMMs…. just because they’ve grown their Instagram (sometimes through blogging groups, sometimes through buying followers) to 10,000 followers. Those simply aren’t the same thing. This might be a bit of gatekeeping on my end, but all I ask is that if you’re interested in this line of work, you understand what you’re getting into, what it means to offer social media management services to a business, and how serious it is to take a business’s money in exchange for results.

All that being said, if you’re new the social media management world, I hope this blog post is helpful to you! I wanted to share 3 pieces of information I’ve learned over the past 6 years that have helped me become better at my job.

1. Social media management requires cooperation between lots of different departments—so make sure you know the entire marketing plan and how you play into it.

Too often, businesses and brands want social media to exist on its own island. They don’t want to provide creative; they don’t want to hire a graphic designer; they don’t have a blog or if they do, they don’t think social media is related to that at all. They just want the results. This is such an incredibly common attitude and it comes from a place of not understanding marketing.

My advice here is this: if you suspect a client is like this, it’s a red flag. You aren’t ever going to be able to do your job effectively; your client is going to get frustrated at the questions you ask; and the relationship will sour pretty quickly.

Social media does not exist in a vacuum, completely separate from other pieces of the business; a good social media manager knows the company calendar, speaks to others in the marketing department, and plays a role in each part of developing a marketing plan for the year.

2. Managing expectations is 50% of your job.

Here’s an example from a client I had at an agency once. When we asked what his goal for social media was, this is what he said: “My goal is to spread rumors about my competition and destroy them politically.”

Yes. He said that.

He wanted to use social media ruthlessly. And unethically. After the meeting ended (it was via teleconference), I turned to my coworker and said, “That’s not something we can do.” She shrugged her shoulders and we both went about our days. I knew what was going to happen though: we would do one month of social media, he would get mad that he hadn’t gone “viral”, and he would refuse further services.

Which is exactly what happened.

The person i am now knows that, during that phone call, when he first made that statement, I should have said: “that expectation is unreasonable. Here are some better goals.” Or I could have talked him through the purpose of why he wanted to do that. Eventually, though, I would have adjusted and managed his expectations so we could provide a better service without burning a bridge entirely. However, I didn’t know that at the time.

Managing expectations is an important part of running any marketing services; your clients need to know what is realistic and what isn’t. Most likely, a furniture company in the midwest isn’t going to go viral—and if they do, it probably won’t be a good thing. The same goes for literally any business in any sense. Managing their expectations of social media, what they want, and what it can do is a critical part of your job—and unfortunately, it just takes practice and experience.

3. Social media is an on-going, rapidly changing business.

What worked for a client last year might not work this week. What was popular a few weeks ago no longer is. The things you expect to perform well suddenly won’t.

Social media management can be very frustrating in this way: you never actually know what’s going to take off and what will succeed. It’s always a bit of guessing game because things change constantly on all platforms.

Here’s an example: in March, many of my clients pulled all their social media when COVID19 shut downs hit. This just felt responsible. Most of them shifted to a week-by-week basis of social media content creation, which increased my stress and the amount of time I worked with each client. However, it was the responsible thing to do with so much changing.

We were just starting to get back on track when BLM protests erupted. Again, clients pulled their social media and social ads. It seems that every single week, something is changing on social media, requiring brands and businesses to reassess what they’re doing on social media. This requires me to be on my toes and able to pull posts at a moments notice. It also means that, in terms of community management (a huge part of being a social media manager), I have to work with their PR (or if they don’t have PR, be their PR) to provide the best possible responses.

A lot of “social media gurus” (again, these are people who grew large personal followings then tried to transition to being a social media manager in the loosest sense of the word—without being too harsh, they are charlatans and much of their advice for businesses is bad) offer these kits or services where you plan your social media months in advance. I can’t begin to explain to you what a bad idea that is.

Yes, plan your calendar out in advance; yes, have an idea of your plan for the year. But I’ve begun to realize that scheduling an entire month’s worth of content for a month or two at a time is a good way to make it so your client finds it challenging to pivot should anything need to change. And now more than ever as social media managers, we need to be able to guide our clients in a way that is ethical and responsible.

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Whew! I think that’s everything! Are you interested in social media management? I’m always up to chat about how I got into the industry, how I get clients, and more over on Instagram. Send me a note—I’d love to talk!

5 Tips for Marketing Your Brand During a Pandemic

I’m going to tell you a small annoyance I have: a lot of the women I follow who own businesses have tried to use the current social climate as an opportunity to sell more. To pivot their businesses, or increase their revenue. Here’s the thing: we’re all scared. We’re all nervous about what comes next because we simply don’t know.

One thing I always tell my clients is: you should never take advantage of certain situations to make sales. You can use a tragedy or a societal event to make sales. You can let those things guide your content. But that’s it.

To best illustrate this, here’s an example from back when I worked at an agency: after the devastating fires in California, one of our clients wanted to place targeted ads for their luxury products in the areas most effected by the fires. Their logic was that people needed a place to live, why not buy one of their products to live in?! I remember reading the emails, listening to the conversation, and thinking, “I don’t know how to make people have a heart.”

It goes without saying: we did not comply with their request. We recommended a few other options—such as gathering donations for those effected and driving them to the area, or donating a significant portion of sales percentages—and they didn’t like them. They wanted to make sales, period, on the backs of people who had lost everything they owned.

Friends, I can’t tell you how much this made me want to quit marketing. I think there are lots of misconceptions about marketing, but the one thing that is, occasionally, true is that some businesses will do anything to make money. The good thing is that many marketing agencies refuse to be as cutthroat as these businesses anymore: most agencies have high morals and a specific outlook on how to treat consumers. But battling with clients takes a lot of energy and clout.

I’ve been asked a lot lately about how businesses can best market their products right now. What is the right thing to do? What is the kind thing to do? How can you keep your business afloat and support your community and still participate in marketing so you don’t lose momentum?

Here’s a breakdown of what I’ve been telling my clients.

1. Use Common Sense.

It goes without saying, but: if it feels gross or wrong to do it, it probably is. Posting something that just doesn’t feel right… you probably already know it’s not right. Something that takes advantage of people’s fear (such as posting ads for masks or claiming products help or prevent COVID 19), or something that preys on people’s fears or insecurities… these aren’t good marketing practices even in the best of times.

In general, there are two rules here:

• Don’t post anything that can harm people. Will your marketing cause harm? Will it make people do something stupid (like rush out to buy something they do not need) out of fear or because they think what you said was true?

• Don’t make false claims. Right now, there is a lot of information out there on “this prevents COVID 19” or “this will keep you healthy.” The truth is there is no product you can buy and consume that will prevent you from getting COVID 19, so making claims otherwise is bullshit.

2. Chill Out on Heavy Sales.

Heavy sales-focused posts are going to rub most consumers wrong—and all marketers. I have been screenshotting ads that I feel are in poor taste. One I got recently was for a brand I love (I buy their products at Whole Foods all the time) and it was a special sale code using “COVID 19” or “STAY AT HOME” for a certain amount off. Big oof.

There is nothing wrong with advertising a sale right now. But make sure what you’re advertising is appropriate for the situation and you do so with care and kindness towards your community.

Here’s a good example:

• “We know many of us are at home, which is an incredible privilege. Right now, we are offering a sale on our X product; use code SUNDAY to get 10% off—and we’ll donate 10% of proceeds to [charity].”

Recognize and acknowledge that people might be struggling right now, especially financially.

3. Focus on Compassion.

Related to my last point: a lot of people are struggling now. Some mentally, some financially, some physically. People are ill. People are grieving.

Show some compassion.

If this means pivoting your content away from selling and more towards supporting your community (“what can I do for you? how can I help you? what charities should I donate to?”), then do it. If you have the ability, do it! It’s easy right now to be entirely focused on you and your business. We’re all worried, like I said. There is no point in trying to participate in the “worry Olympics” or trying to make hard times a competition. Yes, some people have it worse. We’re all struggling, though, and being kind of people is pretty much free.

Show some compassion to your customers. Send free product if you can. Cut people some slack.

4. We Don’t Need Another Work from Home Article.

Ok, I’m fully guilty of writing my own work from home article. But if I see one more huge brand posting their work from home tips, I’m going to scream.

After all, it was barely 6 months ago when a business in Eugene told me that they didn’t foresee a world where it was possible for people in my career to work 100% remotely and that asking to work from home so I could more effectively take care of my child was unrealistic. Who is laughing now, friends!? So yes, it sucks to see that very same business churning out work from home content, taking care of your children content, etc. It’s just frustrating for those of us who know that at least some of these businesses have not effectively supported the women or men in their employ who need the ability to work from home, either due to children, commute issues, or disabilities.

So, in short: we don’t need any more work from home content. We just need compassion, support, and a good laugh.

5. Think On Your Feet.

Things are changing every single day. Being able to pivot your content on a moment’s notice is going to be important. For many brands, the ability to stop their content right at the beginning of March was challenging, but it’s taught us one thing: as much as social media managers (like me!) like to have content planned and scheduled months in advance… the reality is that’s probably not an effective strategy in a world where things can change in a moment’s notice.

This also applies to replying to consumer complaints; being able to take on your followers (customers, fans, however you refer to them!) challenges and issues will be part of your strategy from here on out. Seeing a ton of the same complaint? The same issue? How can you help? Can you think of a meaningful response on the spot?

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I hope these tips help you market your brand in an uneasy time! Have additional suggestions or ideas? Let me know in the comments

How I Grew My Pinterest Engagement by 400% Without Really Trying

I’ve been looking forward to writing this blog post for a while now. Here’s why: I think Pinterest is a bit of a mystery to a lot of people, especially woman-owned businesses. They might use it personally (nearly every woman I know has a Pinterest account), but they might not be using it for their business. And if they are, they might not be using it effectively.

This blog post isn’t just for bloggers looking to increase traffic, by the way. This blog post is for:

• Business owners

• Anyone selling a product to women between the ages of 18-45

• Bloggers

Here’s the rundown of what I’m about to tell you: I increased my engagement on Pinterest by 400% without…

• paying for Tailwind (too expensive)

• spending hours on Pinterest

• more effort than checking in once a day

I noticed this increase most starkly this month, but it’s been steadily building for the past 6 months, ever since I put in renewed efforts to build a strategy. I am cheap, however, and didn’t want to pay for something like Tailwind. This is all just me, Pinterest.com, and the Pinterest app.

Let’s jump in.

(Pst, if you’d like to check out my Pinterest, you can do so here.)

Analytics

Here are my analytics on Pinterest for the month of July:

And here are my analytics on Pinterest for the month of August:

Between May and June, my impressions varied between 19,000 and 21,000 per month. (For whatever reason, I don’t have full analytics for those months on Pinterest. It may be a switch in their built-in analytics programs.)

That’s a pretty significant jump over 4 months, right? And like I said, I didn’t spend money on it and I didn’t dedicate hours of my day to it.l

So what did I do?! Let me tell you.

Methods

When it comes to me and basic methods for social media, there are no secrets. I realize a lot of people would put this information behind a paywall and it’s one of my biggest annoyances. I’ve signed up for tons of free Pinterest (or Facebook or whatever) webinars and sat through them, only for it to be 10 minutes of basic information (like “make a Pinterest account” DUH!) and 20 minutes of selling me a bigger webinar or e-course.

Sorry, not interested.

Here’s what I did over the last 4 months:

• For each blog post I posted (which admittedly wasn’t a ton), I created 3-4 additional Pinterest graphics. This was because I was testing what worked best on Pinterest. I don’t have a concrete answer on that, by the way.

• I then pinned each blog post at least the week it was posted. Usually, I did this all as one on Saturday morning. Then I would schedule the different Pinterest graphics over the next few days. All of these pins initially went to my specific board for my blog posts.

• From there, I pinned each blog post pin to my group boards.

• Throughout the week, I would check each day and pin each varied Pin as it posted to my group boards.

That’s literally it! That’s all I did! I just kept up this weekly and daily task list every single week for four months.

It does seem time consuming. But let’s break it down.

• On average for the past few months, I’ve been posting maybe 2 blog posts a week. In total, each blog post might take me 2 hours.

• It might take me an additional hour to great 8 different Pinterest graphics.

• On Saturday, it took me on average about 2 hours to write unique Pins for each blog post and Pin/schedule.

• Every day, sharing pins to my group boards took maybe 30 minutes.

In total, that’s 7 hours for writing blog posts, creating graphics, and posting on Pinterest. However, 4 of those hours I’m already doing anyway in the form of writing and scheduling blog posts. Then, in total per week, I spent 3 1/2 hours on Pinterest throughout the week. That’s definitely less time than I spend on Twitter and Instagram. (Is that embarrassing?!)

Here’s a few additional things I did throughout these 4 months as well:

• Checking daily Pinterest trends (if you press the search box to type, you can see trends for you specifically as well as trends throughout Pinterest). If I saw any trends that correlated to blog posts I had, I immediately repinned those blog posts to my group boards.

• If I had seasonal posts that I thought might be relevant, I would also repin those. In mid-August, I started to notice a steady increase in engagement on my Blogtober pins from 2018 and 2017, so I began sharing those Pins to my group boards as well.

• I created Pinterest-specific graphics for my affiliate codes, announcements, and sponsored posts. These included information that people needed without having to jump to my blog; it helped increase uses of my affiliate codes as well as my traffic. I was slightly worried that giving away the free bit wouldn’t help my traffic, but I was wrong. It helped a lot!

A Note on Group Boards

As you can see, I rely on group boards a lot on Pinterest. I am hesitant to make suggestions for group boards, as these aren’t ones I own. I don’t necessarily want to be held responsible for the rules or content should anyone disagree! However, if you would like suggestions, please don’t hesitate to send me a note and I’ll send a few links over.

As well, if you would be interested in a group board with me, let me know.

Do I expect to see results forever?

“Forever”—what a funny way to phrase that!

To I expect to see these massive increases in engagement (and subsequently, my blog traffic) forever using these methods? No. I think this was a good way for me to get started and get the ball rolling, so to speak. As I continue to tweak my methods, I expect to have to change things and, eventually, I know It will be beneficial to me to start using different methods, including paying for tools and streamlining my methods.

However, I wanted to share this method I’ve used because I see so much advice about Pinterest that literally boils down to “pay for this tool!” I don’t know about you, but I am so hesitant about paying for things that I feel I can do for free, at least for right now. In the future, that may not be the case, but it is for me right now at this moment (given being recently laid off!)

Now, it’s time for you: do you have questions about Pinterest?

How to Plan Social Media for Your Blog (Without Going Crazy)

Writing and planning social media is, actually, kind of what I do for a living, as a content marketing coordinator. Social media is something I love and am very passionate about. But when it comes to my actual social media channels, I feel a bit like a cat in a sack. I just struggle. Give me a brand or business and I can plan, write, create assets, and schedule like a beast. 

Ask me to schedule a few tweets for my own blog (brand? business? What is this thing I'm doing?) and it's like pulling teeth. 

For a few months, I was very intense about scheduling social media: I posted several scheduled tweets a day, made graphics, wrote posts for Facebook. I got burnt out very fast. I'm not willing to pay for a scheduling software and I hate Hootsuite. Buffer is my favorite social media scheduling site, but if you want to schedule over 10 posts, you need to upgrade to a paid account. 10 posts lasts about 2-3 days on Twitter; for Facebook, that covers an entire week. So for Twitter, I was having to write and schedule every 2 or 3 days. 

Let me just say it: ugh. 

It's a lot of work and I found myself going a bit crazy. Here's what I decided to do instead of drive myself insane. 

1. Focus on just a few social media networks. 

I think Twitter works best as a casual network for me. I get more traffic if I just act like myself, instead of posting scheduled tweets to posts. Also, it's just more fun. The social media networks I put the most energy and planning into are Pinterest and Instagram. That cuts out the stress of posting on Twitter, Facebook, Pinterest, and Instagram everyday. I do try to post on Facebook once a week, but rarely do I meet that goal. I get almost no traffic there! 

2. Do what works for you. 

When it comes to Instagram, it can feel a bit like a game. However, I find that I get the best followers & engagement when I'm authentic. To me, that includes: 

• posting cute, candid stuff in my stories
• writing longer captions 
• creating graphics
• not sticking to any one theme 

I do not like themed Instagrams, as a rule, but I am experimenting with using stock photos recently. Mostly because by the time I remember to take photos, it's 8pm at night and there is no light. That's just what works for me; others don't love it! That's ok. 

3. Don't feel like you have to do what others do. 

This is important: you'll see some things that seem to be working for others, like scheduling the same tweet over... and over... and over day after day. 

That doesn't work for me. Because I get tired and bored and don't have that level of patience, I'll admit it. What works for me are the most passive forms of social media marketing: using images and graphics that are optimized for Pinterest, Instagram, and chatting on Twitter. That's what works for me. Minimal effort, maximum output! 

For Pinterest, I highly recommend group boards; I have three group boards that I pin 5 posts to every day. Alongside my usual daily Pinning, that's all I do. (Oh and make sure to pin your new posts to Pinterest! I always forget. Hashtag-expert, right?)

4. Keep a list of ideas. 

Throughout my day, I'll often have moments of, "this would be a great post!" Or I'll see something that I think would be a pretty photo. I keep a note on my phone where I write those ideas (it's very messy). Some of them I never actually go through with, but some I do. "Planning" for me is more about having a treasure trove of ideas that I can dip into when I know I need to post something of substance. 

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How to Write Better Instagram Captions

Instagram is a social media platform that I really struggle with. I don't like themes (expect a post on this soon) and I don't really get the need to make my house, or life, or child, or self, seem perfect. Sometimes, I feel really jealous over curated Instagram profiles because it just seems to take so much work. 

One of the most challenging parts of Instagram is writing captions. Seriously, captions. I can have a good photo and a good idea. But then I'm stuck, staring at that caption box. Like, what do I put here? What works? 

I gathered up a few resources to come up with a few ideas. Here they are. 

1. Write to engage. 

This is something I struggle with. When I post photos, I try to post something I think is funny or related to the photo. But on Instagram, when it comes to getting people's attention, there is a benefit to writing something that engages other people. This is a great post on doing just that. 

2. Be brief. 

Does this feel like it is at odds with that first point? A little bit. But here's the truth: it's possible to write engaging captions, without going on for sentences. I definitely try to keep my captions two sentences or less. Although I follow some great accounts (like my friend @poesyross) who use longer captions to great effect. For more about writing with brevity, click here. 

3. Make sure to edit. 

This goes without saying: before you hit post, make sure to proofread. I've definitely hit post before write as I notice a glaring, huge typo on my post. Oops. Not the most professional looking, for sure. For more on editing for length & more, click here. 

4. Use a quote. 

Here's the thing: sometimes, there just aren't words. You have a great photo. You know what time you need to post for maximum engagement. You have everything ready. Except words. Grab your favorite (related) quote, add a question, and post it with your favorite hashtags. Easy peasy. Pinterest is a great source for great quotes. Click here to view some!